General Info

General Info​


For those who do not wish to attend OUT IN THE GREEN and would like a refund of the ticket price, please click here and fill out the form.

  • The refund is only possible if the ticket was not used at the event.
  • The refund will be made via the payment method used at the time of booking.
  • Please only enter the account holder and IBAN if you ordered your tickets with payment by invoice. For orders with “instant payment methods” (credit card, Apple Pay and instant bank transfer) write the word NO under IBAN.

We ask you for a little patience while we process your order and answer any further questions.

A music festival is a torture for animals. Therefore: please leave your beloved four-legged friends at home. Also, for hygienic reasons, we cannot tolerate you on the premises. Thank you for your understanding!

Children and young people under the age of 16 are strictly forbidden to consume alcohol. The consumption of spirits and drinks with spirits (mixed drinks) is strictly prohibited for young people under the age of 18.
If the age is not beyond doubt above the legal limits, identification (ID) must be shown to the staff.

Drink enough non-alcoholic drinks and eat enough during the concert! This will help you stay fit and lucid.

Easy, secure and cashless payment: Out in the Green is cashfree!
Purchases at all food and beverage stands, bars and non-food stands can be made quickly with an EC or credit card. On the whole festival area you can only pay with EC or credit card.

All further information and a FAQ can be found at

A deposit of CHF 2 will be charged on each drink purchased.

Drugs are forbidden at the festival (as everywhere in Switzerland). The addiction counselling service will be available on the festival grounds to answer your questions about alcohol and drugs.

Drinking water points are marked on the concert grounds.

Together with our partners from the “Food & Beverage” sector, we offer a varied and diverse range of food: whether “good plain” Swiss, Asian, Mexican, Italian or vegetarian – there will be no lack of anything. And all this at fair prices.
Restriction on drinks: No drinks may be brought onto the concert grounds.

Found something? Lost something? No problem! The festival lost property office is located at the well-marked info point between the festival grounds and the main entrance.

After the concert, lost property will be handed over to the municipal lost property office.

Frauenfeld Police Station
St. Gallerstrasse 17
8501 Frauenfeld
Phone: +41 (0)58 345 24 60

Quiet music is no pleasure. Neither is music that is too loud. We adhere to the existing regulations regarding maximum volume. Those who still find this too loud can and should protect themselves. We are therefore distributing free ear plugs. Where? At the Info-Point, at the stage pit and at exposed bars.

Our long-serving staff will be available to answer any questions or concerns you may have. The Info-Point is located at the main entrance.
It will be open continuously on the day of the concert. In the run-up to the concert, we can be reached for information at

Our concert site is located in the immediate vicinity of a nature conservation area. In cooperation with the responsible supervisory commission, we have drawn up extensive measures to protect this zone. We ask our visitors to observe and respect these.


Children under the age of 8 may not be admitted to the concerts, even if accompanied by a person authorized to act as a guardian. Children between the ages of 8 and 16 may attend concerts only if accompanied by a person with legal guardianship or a parent or legal guardian. Children up to 12 years of age are admitted free of charge.

Adolescents aged 16 and over may be admitted to concerts and musical performances until midnight without the accompaniment of a person authorised to act on behalf of the child’s parents or legal guardian. Written permission or authorisation must be presented at the time of admission.

Only a person who fulfils the following requirements can become a “person with parental authority”:

the person is over 18 years of age,
the person presents a signed power of attorney from the person with parental authority to act as a guardian, the power of attorney is accompanied by a copy of the identity card of the person with parental authority.
the person has the maturity to responsibly provide the necessary support to a child in the situation,
the person can guarantee the child’s journey home.

For VIP tickets, admission is from the age of 18.

Mobile Lockers
There will be lockers at different locations.

Professional photography and video recording are not permitted on the concert grounds. Small digicams and smartphones may be used in the concert area.

Your ticket must be redeemed at the entrance. VIP visitors will receive a wristband for access to the VIP area. The concert area can be left and re-entered at any time. 

The concert area is generally wheelchair accessible. There are disabled toilets and a wheelchair-accessible platform with a view of the stage. These areas are also accessible for an accompanying person.
Please note that the concert will take place in an open area. Depending on the weather, manoeuvring a wheelchair can sometimes be awkward. Wheelchair and companion seats are available directly at

Info: If you already have a regular ticket and need access to the wheelchair-accessible platform, please also contact Ticketmaster at the email address provided and exchange your tickets for a wheelchair and companion seat ticket.

Further information can be found here:

Where there are many people, a lot of waste is produced. For the good of all, but also for the sake of our environment, we ask for your active support. There are marked waste islands (incl. separate PET and ALU collection bins) all over the site. Please use these and do not throw your waste on the ground. This is a great help for our round-the-clock clean-up team.

More info